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Generations Gold® Identity Theft Protection & Security Center

Already a GenGold® Member?  Click Here to Access the Member Site. 

The Generations Gold® Identity Theft Protection & Security Center has been designed to help you and your family avoid the fastest growing crime in the country—identity theft!

Choose to set fraud alerts on your credit files, reduce the amount of junk mail your family receives, and get free copies of your credit reports. You can also document your credit card information, driver’s license, and insurance policy numbers all in one safe location. And if you ever become a victim of Identity Theft, our skilled licensed attorneys will act on your behalf to resolve the situation and restore your credit and good standing without fees or deductibles*.

Choose from the side menu to take advantage of these free services and get started today!

Safeguard – Monitor – Protect

Safeguard your information.

  • Shred financial documents and paperwork with personal information before you discard them.
  • Protect your Social Security number. Don’t carry your Social Security card in your wallet or write your Social Security number on a check. Give it out only if absolutely necessary.
  • Don’t give out personal information on the phone, through the mail, or over the Internet.
  • Safeguard your military ID. Keep it with you or locked up at all times.
  • Never lend your credit cards or account information to anyone else.
  • Don’t open unsolicited emails, and use software to protect your computer. If you use Peer-to-Peer file sharing, check the settings to make sure you are not sharing your sensitive private files with other users.
  • Passwords should not be obvious—birth dates, maiden names, etc.
  • Always keep your personal information in a secure place, especially if you live in barracks or with roommates.

Monitor your billing information and other statements you receive.

  • Be aware of unfamiliar late bills or notices, calls about items you did not purchase.
  • If you review financial accounts online from a public computer, be sure to log off of financial sites before you end your session.
  • Your credit reports are free—make sure you order and review them carefully.
  • Place fraud alerts on your credit files.
  • Close any accounts that have been tampered with or established fraudulently.
  • Keep copies of documents and records of your conversations about the theft.
  • Explain the situation to your commanding officer.
  • File a police report with military law enforcement and the local police (if you are in the United States). Your creditors may ask for proof of the crime.

Protect yourself and your family—be aware of the ways identity thieves operate.

  • They will go through your trash looking for statements or personal information.
  • They will attempt to steal your credit card numbers at any opportunity.
  • They will attempt to capitalize on your deployment and take advantage of your absence.
  • They will send emails pretending to be your bank or financial companies asking for personal information.
  • They will attempt to redirect your bills by filling out a ‘change of address’ form.
  • They will attempt to steal your wallet or your purse.
  • They will attempt to steal your mail.
  • They will attempt to steal your checks and tax paperwork. 
*You are required to activate your complimentary coverage.

Please visit the Identity Theft Restoration Service section and click to activate.

View the Terms and Conditions

Personalization Settings



The Pittsfield Cooperative Bank would like to personalize your banking experience. Please enter your first name below.

This level of personalization will not lead to the sale of your name or leak your identity. The information you provide will only be stored on your computer and will not be transferred to the web server.

Please do not remind again