Coronavirus (COVID-19) Preparedness & Response Information


The Pittsfield Cooperative Bank is designated as an essential service. We will serve our customers during the Massachusetts stay-at-home advisory and your money is safe.

We are well-capitalized and financially strong. Not only are your deposits insured up to $250,000 by the Federal Deposit Insurance Corporation (FDIC), we also have additional insurance from the Deposit Insurance Fund (DIF) that covers the full amount of your deposit. No depositor has ever lost a penny in a bank insured by both the FDIC and DIF. (Learn more about FDIC insurance coverage and DIF insurance coverage.)

Our business continuity plans mean that you will continue to have access to your accounts, money and services:

  • Our tellers are available at every branch during normal business hours at the drive-up window.
  • We have reassigned staff to be able to more efficiently handle your telephone calls.
  • You may still meet in-person for more complex transactions or go to your safe deposit box, however, to protect our staff, we ask that you make an appointment before coming in.

You do not need to make large cash withdrawals. The safest financial transactions are through online and mobile banking, credit and debit cards, electronic payments and ATMs. You can access your accounts electronically at any time. If you need help using our electronic services or want to use them for the first time, please call the bank.

If you experience financial hardship due to this health emergency, please call us. If your business is being affected and you have cash flow concerns, we will work with you on payment deferrals. We are committed to working together with you.

We are also taking care of our staff. We will continue to pay all of our employees, whether they are working or not. We are not charging them sick or vacation time during this health emergency.

While it’s easier said than done, remember we’ve been through difficult times as a nation before and seen them through. The Pittsfield Cooperative Bank started 131 years ago and our customers never lost a penny. If you have any problems or concerns, please call our main number at 413-447-7304.

The Pittsfield Cooperative Bank is ready and willing to help. Remember, we are all Better Together.

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